Keep your users in the loop during outages and build trust. Show that you have the situation under control during incidents by sharing updates as your team resolves issues to your service. Eliminate support tickets and reduce churn.
“We get monitor alerts in Slack and create incidents in the same channel, responding quicker to incidents and allowing us to put focus on resolving the incidents.”
Senior Software Engineer at TradeLock
Measure the performance and uptime of your website or API and showcase the result on your status page. If your site goes down, you will be notified instantly. Let your customers self-diagnose issues in your service using the graphs.
“Showcasing our system status and uptime is a great way to build trust with our users. During incidents or scheduled maintenance we can focus on our service instead of managing upset users.”
Founder of Cupaloy
A central place for all status updates. The one place your customers turn to in case of service interruption - not your support team. Hosted external from your infrastructure, making sure that it's available even when your site is not.
“PingPong status page is an ideal tool. We proactively communicate incident updates which reduces our support tickets.”
Product Owner at Euler Hermes